Return and refund policy
Version of 18 July 2026
1. Scope
This return and refund policy (“Policy”) applies to all orders on www.resell-lausanne.ch, operated by Solutions Manzinali, sole proprietorship, Chemin de Bas-de-Plan 6, 1030 Bussigny, Switzerland, business ID CHE-309.864.712, VAT no. CHE-309.864.712 (“Resell Lausanne”).
It forms an integral part of our Terms and Conditions of Sale. Mandatory consumer rights remain reserved.
2. Voluntary returns — sneakers only
Voluntary returns (size, change of mind, preference) are available for sneakers / footwear only, provided items are returned new, unworn and complete (box, labels, accessories, Resell seal intact).
Apparel, accessories and streetwear are excluded from voluntary returns, except in case of proven defect or our error.
3. Excluded products
No voluntary return for (except our error or proven defect):
- watches, jewellery, collectibles and any non-sneaker product;
- any item with a purchase price above CHF 650.–;
- any item purchased on sale, Soldes 48h, clearance, archive or at a promotional price (compare-at / strikethrough price);
- items with the Resell seal removed or damaged after trying on.
4. Time limit
Requests must be submitted within 14 calendar days of receipt, before shipping any parcel back.
5. Prior written approval required
Every return requires prior written approval from Resell Lausanne. Once your request is reviewed, we will send applicable instructions and the return address.
No return sent without prior approval, to the address in our legal notice, to a former address or to any address other than the one expressly communicated by Resell Lausanne will be accepted or processed. Resell Lausanne declines all liability for such shipments. No exchange, store credit, refund or compensation may be claimed until the return is received in accordance with the communicated procedure.
Start here: Return request.
6. Fees
Voluntary returns do not result in a refund to the original payment method.
- Exchange (other size available): 15% processing fee deducted;
- Store credit: 25% processing fee deducted.
Store credit example: CHF 200 purchase → CHF 150 credit. Exchange example: CHF 200 purchase → CHF 170 value applied to the exchange.
Return shipping, return label and original outbound shipping remain the Customer’s responsibility, except for our error or defect.
7. Defects, errors, non-conformity
For proven defect, wrong item or non-conformity, contact us promptly with photos. After review: exchange, replacement, store credit or mandatory refund — without the voluntary fees above.
8. Cancellation after order confirmation
Once validated, an order generally cannot be cancelled as sourcing and costs are often incurred immediately. Contact us quickly if you need to change your order.
9. Delivery delays
Delivery timeframes are estimates. If significantly exceeded, the Customer must first grant Resell Lausanne a reasonable additional period in writing before requesting cancellation, subject to mandatory rights. Details: Shipping & delivery times.