FAQ — Shipping & delivery

Resell Lausanne delivers to Switzerland and Europe through reliable carriers such as Swiss Post, DHL, or FedEx — depending on destination, product, and the most suitable shipping method.

Most orders are delivered within 5 to 10 business days. Express shipping in 2 to 5 business days is available for eligible products. Delivery times may vary based on availability, sourcing location, carrier, and peak demand periods.

Every order is processed individually to keep your purchase simple, secure, and transparent.

Resell Lausanne works with a very large catalogue. Some items are readily available, while others are sourced through our network of professional resellers and partners in Switzerland, Europe, or internationally.

When a product is not immediately on hand, we first locate it through our partner network, have it inspected, and only ship it after verification.

This allows us to offer a broader catalogue and competitive prices while maintaining high authenticity standards.

After placing your order, you will automatically receive a confirmation email with an estimated delivery timeframe.

Your order then goes through several steps:

1. Sourcing and ordering
   We find and order your pair through our partner network.
2. Shipment to the authentication centre
   Tracking may show "delivered" once the pair arrives at our facility or a partner — not yet at your address.
3. Receipt and inspection
   Authenticity, condition, and compliance with your order are verified.
4. Preparation
   Once approved, the package is carefully packed.
5. Shipment to you
   You receive a new tracking email for the final delivery.

We keep you informed by email at key stages.

After confirmation, you will receive an email. If the product needs to be sourced, it first comes to us or to our processing centre — with updates along the way if applicable.

Upon arrival, it is inspected, packed in original packaging where possible, securely wrapped, and sent to your address.

You will receive a tracking number when the final shipment is dispatched.

Standard: approximately 5 to 10 business days in Switzerland and Europe.

Express: 2 to 5 business days for selected products.

These are estimates and may take longer depending on availability, partner, peak periods, or carrier.

We process and ship as quickly as possible — with thorough item verification.

Yes. Each item is sourced individually.

Multiple products may be shipped separately and arrive on different dates.

No. All timeframes are in business days.

Weekends and public holidays do not count. 10 business days is roughly two calendar weeks.

Available for selected products only. These are already within the logistics network or can be sourced with priority for faster dispatch.

Each product has its own availability and sourcing path.

Some styles are immediately available from partners; others require more time for sourcing, inspection, and transport.

Shipping within Switzerland is free on orders over 50 CHF (otherwise a flat fee applies at checkout).

Most orders are sent via Swiss Post or an equivalent carrier. Once handed over, you will receive tracking by email.

We also deliver to Europe — flat fee of 10 CHF.

Depending on the country, we use DHL, FedEx, Swiss Post, or a partner carrier. Outside Switzerland, local VAT, customs, or import fees may apply (customer responsibility).

Where possible, EU orders are shipped from within Europe.

Free in Switzerland on orders over 50 CHF. 10 CHF flat rate to Europe.

International orders may trigger local taxes or customs charges.

After dispatch, you will receive an email with a tracking link.

Before that, your order may still be being sourced or inspected — with updates possible before the final shipment.

The final tracking number is only issued once your order has been packed and handed over to the carrier.

During sourcing or inspection, a delay is normal — your order is not blocked.

Delays can occur due to availability, partners, additional inspection, or the carrier.

If your order exceeds the estimated timeframe, contact us at contact@resell-lausanne.ch. We will check the status and get back to you as soon as possible.

If your package is not collected or accepted within the carrier’s holding period (Swiss Post or another carrier), it is returned to us.

A reshipment can be arranged on request for a flat fee of CHF 20.–. This covers:

• about CHF 9.– for the Post return label / billing ;
• about CHF 7.– for the new outbound shipping label ;
• the balance for parcel search and handling.

Without a reshipment request (or payment of these fees), the parcel remains on hold under our terms. Contact us at contact@resell-lausanne.ch.