FAQ
Shipping & delivery
How does shipping work?
Resell Lausanne delivers to Switzerland and Europe through reliable carriers such as Swiss Post, DHL, or FedEx — depending on destination, product, and the most suitable shipping method.
Most orders are delivered within 5 to 10 business days. Express shipping in 2 to 5 business days is available for eligible products. Delivery times may vary based on availability, sourcing location, carrier, and peak demand periods.
Every order is processed individually to keep your purchase simple, secure, and transparent.
Why do some products take longer to deliver?
Resell Lausanne works with a very large catalogue. Some items are readily available, while others are sourced through our network of professional resellers and partners in Switzerland, Europe, or internationally.
When a product is not immediately on hand, we first locate it through our partner network, have it inspected, and only ship it after verification.
This allows us to offer a broader catalogue and competitive prices while maintaining high authenticity standards.
How does an order work?
After placing your order, you will automatically receive a confirmation email with an estimated delivery timeframe.
Your order then goes through several steps:
- Sourcing and ordering
We find and order your pair through our partner network. - Shipment to the authentication centre
Tracking may show "delivered" once the pair arrives at our facility or a partner — not yet at your address. - Receipt and inspection
Authenticity, condition, and compliance with your order are verified. - Preparation
Once approved, the package is carefully packed. - Shipment to you
You receive a new tracking email for the final delivery.
We keep you informed by email at key stages.
What happens after I place my order?
After confirmation, you will receive an email. If the product needs to be sourced, it first comes to us or to our processing centre — with updates along the way if applicable.
Upon arrival, it is inspected, packed in original packaging where possible, securely wrapped, and sent to your address.
You will receive a tracking number when the final shipment is dispatched.
What are the delivery times?
Standard: approximately 5 to 10 business days in Switzerland and Europe.
Express: 2 to 5 business days for selected products.
These are estimates and may take longer depending on availability, partner, peak periods, or carrier.
We process and ship as quickly as possible — with thorough item verification.
I ordered multiple items but only received one. Is that normal?
Yes. Each item is sourced individually.
Multiple products may be shipped separately and arrive on different dates.
Are weekends included in delivery times?
No. All timeframes are in business days.
Weekends and public holidays do not count. 10 business days is roughly two calendar weeks.
What is express delivery?
Available for selected products only. These are already within the logistics network or can be sourced with priority for faster dispatch.
Why are some products delivered faster than others?
Each product has its own availability and sourcing path.
Some styles are immediately available from partners; others require more time for sourcing, inspection, and transport.
Delivery in Switzerland
Shipping within Switzerland is free on orders over 50 CHF (otherwise a flat fee applies at checkout).
Most orders are sent via Swiss Post or an equivalent carrier. Once handed over, you will receive tracking by email.
Delivery in Europe
We also deliver to Europe — flat fee of 10 CHF.
Depending on the country, we use DHL, FedEx, Swiss Post, or a partner carrier. Outside Switzerland, local VAT, customs, or import fees may apply (customer responsibility).
Where possible, EU orders are shipped from within Europe.
How much does delivery cost?
Free in Switzerland on orders over 50 CHF. 10 CHF flat rate to Europe.
International orders may trigger local taxes or customs charges.
How can I track my package?
After dispatch, you will receive an email with a tracking link.
Before that, your order may still be being sourced or inspected — with updates possible before the final shipment.
Why haven't I received a tracking number yet?
The final tracking number is only issued once your order has been packed and handed over to the carrier.
During sourcing or inspection, a delay is normal — your order is not blocked.
My delivery time seems exceeded — what should I do?
Delays can occur due to availability, partners, additional inspection, or the carrier.
If your order exceeds the estimated timeframe, contact us at contact@resell-lausanne.ch. We will check the status and get back to you as soon as possible.
Authenticity
How does Resell Lausanne guarantee authenticity?
Every product is checked by experts before shipping: box, labels, materials, stitching, sole and model-specific details.
We work only with professional resellers and certified partners. Nothing ships without internal control.
Five-step process: Our authentication process.
Do I receive a certificate of authenticity?
Yes. Every order includes a Resell Lausanne certificate confirming our inspection.
What if a product is not authentic?
If it fails final control, it will not ship. You are notified immediately and fully refunded.
If in doubt after delivery: contact@resell-lausanne.ch.
Where do your products come from?
Professional resellers, specialist stores and partners in Switzerland, Europe and internationally — never unverified private sellers.
Exchanges & refunds
Can I return an item?
Returns or size exchanges are available as store credit if the item is returned in original condition.
Deadline: 14 calendar days after receipt.
Conditions: unworn, unwashed, full box/labels/accessories, no signs of use, request before sending back.
Applies to sneakers, apparel and accessories.
Start a return: Return or exchange request.
Do not ship without prior approval — return address sent by email after acceptance.
How does store credit work?
No refund to the original payment method.
Approved returns are issued as store credit — online or in store when available.
Orders paid with credit remain refundable as credit on return.
What are return fees?
Fixed return fee: 10% of the item price.
Example: CHF 200 purchase → CHF 180 store credit.
Original shipping not refunded (except our error/defect). Return shipping paid by customer.
Our error or defect: contact us with photos — 10% waived, solution depending on case.
Can I exchange my size?
Direct exchange if size available, otherwise store credit.
10% return fee may apply.
Before returning: contact@resell-lausanne.ch to check availability.
Why no refund to original payment method?
Most items are sourced per order. Convenience returns (wrong size, change of mind) tie up cost and stock — hence credit/exchange instead of full refund.
Our error or defect: we find an appropriate solution.
Questions: contact@resell-lausanne.ch.
Payment options
Which payment methods do you accept?
Switzerland: Visa, MasterCard, Amex, Apple Pay, Twint, PostFinance, Powerpay (installments).
Europe: Visa, MasterCard, Amex, Apple Pay, Alma (2, 3 or 4 installments on eligible orders).
Available options depend on delivery country.
Is installment payment available?
Switzerland: Powerpay. Europe: Alma in 2, 3 or 4 installments without fees (eligible orders).
Is payment secure?
Yes. SSL-encrypted via certified payment providers. Resell Lausanne does not store card details.
Prices & discounts
How are prices set?
Market value at time of sale including sourcing, authentication and operations. Prices in CHF.
Why do prices vary by size?
Each size has its own demand and availability. Real-time sourcing → different prices per size is normal.
Do you have promo codes?
CHF 10 off first order with code FIRST10. More offers via newsletter.
Are prices VAT-inclusive?
Yes, including Swiss VAT. Outside Switzerland local taxes may apply.
Size guide
How do I choose my sneaker size?
Sizes in EU. Product page shows fit (true to size, large, small). When unsure, go half a size up.
Detailed size guide with EU/US/UK/CM for Nike, Jordan, Adidas, New Balance, ASICS, Yeezy, UGG and more.
Advice: contact@resell-lausanne.ch.
How do I convert US, UK and EU sizes?
Varies by brand. See size chart. Indicative:
- EU 40 = US 7 = UK 6
- EU 42 = US 8.5 = UK 7.5
- EU 44 = US 10 = UK 9
- EU 45 = US 11 = UK 10
Where is the full brand size guide?
Size guide for Nike, Air Jordan, Adidas, New Balance, ASICS, Yeezy, UGG, Converse, Salomon, Puma, Veja, On Running — EU/US/UK/CM.
About us
Who is Resell Lausanne?
Swiss online store for authentic sneakers, premium streetwear and collectibles from Lausanne. Our concept.
How can I contact you?
contact@resell-lausanne.ch — reply usually within 24–48 business hours.
Do you offer in-store service?
Mainly online. Pick-up or appointment in Lausanne by email arrangement.