FAQ

Resell Lausanne delivers to Switzerland and Europe through reliable carriers such as Swiss Post, DHL, or FedEx — depending on destination, product, and the most suitable shipping method.

Most orders are delivered within 5 to 10 business days. Express shipping in 2 to 5 business days is available for eligible products. Delivery times may vary based on availability, sourcing location, carrier, and peak demand periods.

Every order is processed individually to keep your purchase simple, secure, and transparent.

Resell Lausanne works with a very large catalogue. Some items are readily available, while others are sourced through our network of professional resellers and partners in Switzerland, Europe, or internationally.

When a product is not immediately on hand, we first locate it through our partner network, have it inspected, and only ship it after verification.

This allows us to offer a broader catalogue and competitive prices while maintaining high authenticity standards.

After placing your order, you will automatically receive a confirmation email with an estimated delivery timeframe.

Your order then goes through several steps:

1. Sourcing and ordering
   We find and order your pair through our partner network.
2. Shipment to the authentication centre
   Tracking may show "delivered" once the pair arrives at our facility or a partner — not yet at your address.
3. Receipt and inspection
   Authenticity, condition, and compliance with your order are verified.
4. Preparation
   Once approved, the package is carefully packed.
5. Shipment to you
   You receive a new tracking email for the final delivery.

We keep you informed by email at key stages.

After confirmation, you will receive an email. If the product needs to be sourced, it first comes to us or to our processing centre — with updates along the way if applicable.

Upon arrival, it is inspected, packed in original packaging where possible, securely wrapped, and sent to your address.

You will receive a tracking number when the final shipment is dispatched.

Standard: approximately 5 to 10 business days in Switzerland and Europe.

Express: 2 to 5 business days for selected products.

These are estimates and may take longer depending on availability, partner, peak periods, or carrier.

We process and ship as quickly as possible — with thorough item verification.

Yes. Each item is sourced individually.

Multiple products may be shipped separately and arrive on different dates.

No. All timeframes are in business days.

Weekends and public holidays do not count. 10 business days is roughly two calendar weeks.

Available for selected products only. These are already within the logistics network or can be sourced with priority for faster dispatch.

Each product has its own availability and sourcing path.

Some styles are immediately available from partners; others require more time for sourcing, inspection, and transport.

Shipping within Switzerland is free on orders over 50 CHF (otherwise a flat fee applies at checkout).

Most orders are sent via Swiss Post or an equivalent carrier. Once handed over, you will receive tracking by email.

We also deliver to Europe — flat fee of 10 CHF.

Depending on the country, we use DHL, FedEx, Swiss Post, or a partner carrier. Outside Switzerland, local VAT, customs, or import fees may apply (customer responsibility).

Where possible, EU orders are shipped from within Europe.

Free in Switzerland on orders over 50 CHF. 10 CHF flat rate to Europe.

International orders may trigger local taxes or customs charges.

After dispatch, you will receive an email with a tracking link.

Before that, your order may still be being sourced or inspected — with updates possible before the final shipment.

The final tracking number is only issued once your order has been packed and handed over to the carrier.

During sourcing or inspection, a delay is normal — your order is not blocked.

Delays can occur due to availability, partners, additional inspection, or the carrier.

If your order exceeds the estimated timeframe, contact us at contact@resell-lausanne.ch. We will check the status and get back to you as soon as possible.

If your package is not collected or accepted within the carrier’s holding period (Swiss Post or another carrier), it is returned to us.

A reshipment can be arranged on request for a flat fee of CHF 20.–. This covers:

• about CHF 9.– for the Post return label / billing ;
• about CHF 7.– for the new outbound shipping label ;
• the balance for parcel search and handling.

Without a reshipment request (or payment of these fees), the parcel remains on hold under our terms. Contact us at contact@resell-lausanne.ch.

Every product is checked by experts before shipping: box, labels, materials, stitching, sole and model-specific details.

We work only with professional resellers and certified partners. Nothing ships without internal control.

Five-step process: Our authentication process.

Yes. Every order includes a Resell Lausanne certificate confirming our inspection.

If it fails final control, it will not ship. You are notified immediately and fully refunded.

If in doubt after delivery: contact@resell-lausanne.ch.

Professional resellers, specialist stores and partners in Switzerland, Europe and internationally — never unverified private sellers.

Once confirmed, an order is taken into our system and may quickly move into processing with partners or suppliers.

It generally cannot be cancelled once processing has started — even if not yet shipped.

Some items are sourced specifically after confirmation. Costs are incurred quickly to secure the ordered item.

We do not refund cancellation requests after order confirmation.

To change your order, contact us quickly — we may offer store credit depending on progress.

Contact: contact@resell-lausanne.ch.

Voluntary returns apply to sneakers / footwear only, as exchange or store credit, if returned in original condition.

Apparel and accessories are excluded from voluntary returns, except for our error or proven defect.

Deadline: 14 calendar days after receipt, request submitted before shipping back.

Conditions: unworn, complete box/labels/accessories, Resell seal intact, no signs of use.

Excluded from voluntary returns (except error/defect): watches, jewellery, collectibles, non-sneaker products, items above CHF 650.–, and any item purchased on sale, Soldes 48h, clearance, archive or at a promotional price (compare-at / strikethrough price).

Prior approval required — return address sent by email after acceptance.

Start a return request.

No voluntary return for:

• apparel, accessories and streetwear;
• watches, jewellery, collectibles and non-sneaker items;
• any product purchased above CHF 650.–;
• any item purchased on sale, Soldes 48h, clearance, archive or at a promotional price (compare-at / strikethrough price).

These exclusions apply to voluntary returns, size exchanges and store credit. No convenience refund on sale or promotional purchases.

Our error or proven defect: contact us with photos at contact@resell-lausanne.ch.

No. Items sold on sale, Soldes 48h, clearance or archive, or at a promotional price (compare-at / strikethrough price), are not eligible for voluntary returns, exchanges or store credit.

These offers cover limited stock, often with 48h delivery from our warehouse. The reduced price is final for convenience returns (wrong size, change of mind).

Only a proven defect or our error may give rise to a remedy under applicable law.

No refund to the original payment method for voluntary returns.

Exchange or store credit: 10% fee.

Example: CHF 200 purchase → CHF 180 credit or applied to an exchange.

Orders paid with store credit remain treated as store credit on accepted return.

10% for size/model exchange or store credit.

Original shipping, return shipping and return label paid by customer, except our error or defect.

Direct exchange if size available (10% fee), otherwise store credit (10% fee).

Contact contact@resell-lausanne.ch or use the return request before shipping.

Most items are sourced per order. Convenience returns tie up cost and stock — hence exchange or store credit instead of full refund.

Our error or proven defect: we apply mandatory solutions, including refund where required.

Questions: contact@resell-lausanne.ch.

Switzerland: Visa, MasterCard, Amex, Apple Pay, Twint, PostFinance, Powerpay (installments).

Europe: Visa, MasterCard, Amex, Apple Pay, Alma (2, 3 or 4 installments on eligible orders).

Available options depend on delivery country.

Switzerland: Powerpay. Europe: Alma in 2, 3 or 4 installments without fees (eligible orders).

Yes. SSL-encrypted via certified payment providers. Resell Lausanne does not store card details.

Market value at time of sale including sourcing, authentication and operations. Prices in CHF.

Each size has its own demand and availability. Real-time sourcing → different prices per size is normal.

CHF 10 off first order with code FIRST10. More offers via newsletter.

Yes, including Swiss VAT. Outside Switzerland local taxes may apply.

Sizes in EU. Product page shows fit (true to size, large, small). When unsure, go half a size up.

Detailed size guide with EU/US/UK/CM for Nike, Jordan, Adidas, New Balance, ASICS, Yeezy, UGG and more.

Advice: contact@resell-lausanne.ch.

Varies by brand. See size chart. Indicative:

• EU 40 = US 7 = UK 6
• EU 42 = US 8.5 = UK 7.5
• EU 44 = US 10 = UK 9
• EU 45 = US 11 = UK 10

Size guide for Nike, Air Jordan, Adidas, New Balance, ASICS, Yeezy, UGG, Converse, Salomon, Puma, Veja, On Running — EU/US/UK/CM.

Swiss online store for authentic sneakers, premium streetwear and collectibles from Lausanne. Our concept.

contact@resell-lausanne.ch — reply usually within 24–48 business hours.

Mainly online. Pick-up or appointment in Lausanne by email arrangement.