Return or exchange request
Start your request below with your order number and the email used at checkout. Please do not ship your product back before our support team approves your request.
Do not ship your product back without approval
Any return shipped without prior approval, without an identifiable order number, without complete contact details, or without sufficient information may be held. Search and handling fees of CHF 20 may apply, as well as any reshipment costs.
Request form
Enter your order number (e.g. #6141) and the order email, then follow the steps.
Frequently asked questions
Can I ship the product back directly?
No. Never ship a product back without prior approval from our support team. Every request must first be submitted through your customer account or our support team.
How do I start a return request?
Use the form on this page with your order number and purchase email. You can also open it from your customer account. If you cannot submit the request, contact our support team.
How am I refunded?
Accepted voluntary returns are not refunded to the original payment method. Exchange or store credit: 10% fee. Return shipping and label paid by customer. Sneakers only; apparel excluded except defect or our error. Sale, Soldes 48h, clearance, archive and promotional prices: excluded. Refunds required by law are handled separately.
How long do I have to submit a request?
You have 14 calendar days after receiving the parcel to submit a return or exchange request.
What happens after I submit the request?
Our support team manually reviews the request under our return policy. If approved, you receive return instructions by email. Nothing should be shipped before that approval.